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How to upload files to the help desk

Solution

We have limits on what is allowed to be uploaded to the Help Desk. If your files are LARGE or you have MANY of them please use the following as a guide.

File upload limits

» Maximum number of attachments: 5
» Maximum size per attachment: 2 MB. Note: You can send files larger than 2MB via this LINK
» You may upload files ending with:

.gif, .jpg, .png, .zip, .rar, .csv, .doc, .docx, .xls, .xlsx, .txt, .pdf

 

 

 
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Article ID: 20
Category: Help Desk Issues
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